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正規的無錫搬家公司要注意細節不怕客戶投訴

發布時間:2019-04-03人氣:4

前幾天無錫搬家公司的工人在無錫區的某一高檔住宅小區給客戶搬家,這個單是三天前客戶就打來電話確認的,還一再提醒我們一定要拍素質高、經驗豐富的搬運工,不能坐地起價。對客戶的這些要求我們都承諾能做到,也必須做到,為了保證出現糾紛的時候出現扯皮,我還把客戶跟我們談話錄音,免得到時候更扯不清。令我沒想到的是到搬家這天早上上門后還沒開始搬問題就來了,首先是客戶要搬走的每一樣家具都需要拆,這之前在電話里客戶說得很清楚,家具是不搬的。說的是三十五個紙箱,數量是對的,但紙箱是那種裝冰箱那么大的紙箱,里面衣物和書混裝,一個就有一百多斤。再就是工人進門后不久小區的保安也進門了,要求客戶開好放行條再搬,否則就不讓工人動手。

A few days ago, the workers of Wuxi Moving Company moved to customers in a high-grade residential district in Wuxi District. The customer called three days ago to confirm this. They also repeatedly reminded us that we must photograph highly qualified and experienced porters and not start from the floor price. We all promise to do these requirements to our customers, and we must do it. In order to ensure that there will be a dispute, I also record the conversation with our customers, so as not to get confused. What I didn't expect was that the problem came before I came to my house this morning. First of all, every piece of furniture that the customer wants to move needs to be removed. Before that, the customer said very clearly on the phone that furniture is not to be moved. The number of 35 cartons is correct, but cartons are the kind of cartons as big as refrigerators. There are more than 100 kilograms of clothes and books in them. Moreover, soon after the workers entered, the security of the community also entered the door, requiring customers to open the release bar before moving, otherwise workers will not be allowed to start.

因為這個單出現了無錫搬家公司的工人之前沒有預料的情況,工人就打電話回公司請示下一步該怎么做?鑒于客戶這邊情況我立馬給客戶打電話,說明情況,看客戶怎么來處理這件事情?可能是保安不讓搬,客戶火氣有點大,在電話里就沖我大聲嚷嚷,還說我們這是“趁火打劫,要是今天不搬就要無錫搬家公司的工人賠他的損失,也不讓我們的搬家工人走”。我擔心事情如果沒有處理好會搞得很僵,我也趕過去。等我到的時候警察已經在現場調節,我就拿出手機,把跟客戶在電話里交流的錄音播放出來,很明顯是客戶說了謊,錄音里根本就沒提要搬任何的家具。因為事情已經到這個地步,我們已經沒有合作的必要,更何況是客戶不誠信在先,我們有理由退出。

Because there was an unexpected situation in this list for workers of Wuxi Moving Company, the workers called back to the company and asked what to do next. In view of the customer's situation, I immediately call the customer to explain the situation and see how the customer handles this matter. Maybe the security guards won't move. The customers are a little angry. They shout at me on the phone. They also say that we are "robbing by fire. If we don't move today, we will compensate the workers of Wuxi Moving Company for their losses and not let our movers go". I'm worried that things will get very stiff if they are not handled properly, and I'll rush over. When I arrived, the police had already adjusted on the spot. I took out my mobile phone and played the recording of the conversation with the customer on the phone. It was obvious that the customer had lied. There was no mention of moving any furniture in the recording. Because things have reached this point, we have no need to cooperate, let alone customer dishonesty, we have reason to withdraw.

在走的時候客戶很是氣憤,還說自己會有辦法讓我們無錫搬家公司在互聯網上“更出名”,對于客戶的這些說法我不表示什么,客戶要那樣做我們攔不住,這也是他的權力。但是,在這件事情上我認為我們公司沒有做錯什么?主任完全是在客戶那邊,無錫搬家公司完全是有理有節,所以我們也不懼客戶的任何的投訴,市場和客戶的口碑將會說明一切。

The customer was very angry when he left. He also said that he would have a way to make Wuxi Moving Company "more famous" on the Internet. I don't say anything about the customer's statements. We can't stop the customer from doing that. This is also his power. But I don't think our company has done anything wrong in this matter. Director is entirely on the client side, Wuxi Moving Company is entirely reasonable and prudent, so we are not afraid of any complaints from customers, the market and customer's reputation will explain everything. 

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